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Storm ResponseEXTERIOR SERVICE
24/7 emergency response for wind, ice, and water damage..
Tarping, board-up, tree removal coordination, and insurance claim management. We answer the phone at 2am in February. We've done it for 14 winters
✓Phone answered 24/7 on the storm-response line
✓On-site within 4 hours most of Penobscot County
✓Direct insurance billing — we meet the adjuster
✓Temporary fixes then full repair on the same claim
● ACTIVE
GAF MASTER ELITE
Storm ResponseTop 3% nationally
412WORKS COMPLETED SINCE 2011
50 YRMATERIAL WARRANTY
1-2CREW DAYS TYPICAL
$0HIDDEN FEES
01 · EMERGENCY TYPES
Different storm calls need different first moves.
The right response is not just “replace the roof.” Sometimes it is dry-in, safety, debris coordination, water control, or claim positioning first. That sequence matters.
Highest priority
Open roof / active leak
The envelope is compromised right now, so the first job is stopping the house from taking more damage before anything else.
•Dry-in and exposed-deck protection first•Interior leak path documented immediately•Fast transition into permanent repair scope
Structural risk
Tree / impact damage
These calls usually involve safety, access, debris coordination, and temporary stabilization before repair decisions.
•Arborist coordination when needed•Board-up and temporary framing support•Photo documentation from the first visit
Claim workflow
Insurance-driven loss
The emergency call, the adjuster meeting, and the final restoration should live inside one clear file instead of becoming disconnected jobs.
•Single scope trail from emergency to repair•Supplement support for missed damage•One team owning the handoff
02 · SCOPE
WHAT'S INCLUDING IN EVERY JOB
Every line item below is in the contract. No surprises, no "we'll figure it out on-site." If we do the work, these are part of the price.
01
Phone triage
Explain what happened, we advise and dispatch.
02
Emergency arrival
4-hour target within 30 miles of Hudson.
03
Tarping
Blue tarp + furring strips to dry-in damaged roof.
04
Board-up
Plywood over broken windows, damaged doors, holes.
05
Water extraction coord.
We call ServiceMaster or similar — same claim.
06
Adjuster meeting
We meet your insurance adjuster on-site, document with drone, negotiate scope.
07
Depreciation recovery
We file supplement claims for missed damage (90% success rate).
08
Final repair
Permanent fix billed through the same claim, same deductible.
03 · EARLY WARNING
Signs your roof is already telling on itself.
CATCH IT EARLY AND THIS IS A
ROOFING JOB.
WAIT TOO LONG AND IT BECOMES
ROOFING + DECKING + INSULATION +
CEILING.
01
Protect people first
Stay out of rooms with sagging ceilings, exposed wiring, or structural movement until the site is stabilized.
02
Call before major cleanup
Early photos and the untouched condition make claim documentation stronger and cleaner.
03
Take safe phone photos
A few quick images from a safe distance help preserve the damage state before water or debris shifts.
04
Do not leave the opening exposed
Fast temporary protection is what prevents a roofing claim from becoming a much larger interior loss.
04 · MATERIALS
We only installwhat we'd put on our own house.
Most common
Wind damage
Missing shingles, lifted metal panels, torn gutters. We photo, tarp, estimate, bill.
January-March
Ice dam leaks
Water backup under shingles into attic/ceiling. Steam the dam, tarp if needed, repair the soffit/ceiling, address the root cause.
Severe events
Tree impact
We coordinate tree removal with a certified arborist, then tarp the roof, then repair.
Rare in Maine
Hail damage
Possible on older roofs. We do a test-square inspection with your adjuster and file claim if warranted.
05 · PROCESS
How the job runs, start to finish.
01
Call us
Our storm-response line is answered 24/7. Don't call your insurance first.
02
Triage
We ask 5 questions, advise next steps, dispatch if needed.
03
Arrive + dry-in
Tarp, board-up, water control. Photo everything.
04
Claim
You call insurance. We meet the adjuster. We write the scope.
05
Repair
Permanent fix scheduled within 2-6 weeks. Billed to insurance.
06 · RECENT WORK
View All →Selected Storm Response projects
07 · Reviews
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08 · COVERAGE
Storm Response in your town
Based in Hudson, we cover all of Penobscot County — and the closer neighborhoods of Hancock and Waldo counties. 45-minute radius from our yard, same-day response within 30
09 · QUESTIONS
Things people actually ask.
More questions? Call +1 (207) 219-5669 or request an estimate — we don't believe in pressure sales.
Should I call insurance first?
No. Call us first. If we don't think it's a claim, we'll tell you (some small damage is cheaper to pay out-of-pocket than hit your record). If it is a claim, we help you file with the right damage description.
NEXT STEP
READY TO PRICE YOUR Storm Response JOB
On-site visit, drone scan if relevant, written line-item quote within 48 hours. No pressure, no fine print.